Casa Velha do Palheiro Relais & Chateaux

As soon as we walked onto the grounds we were welcomed by the reception staff at the hotel. They were incredibly kind and understanding that our flight was earlier than the check-in time, and we were able to go to our room after checking in. We felt as though we could ask for anything, especially with the ability to contact the team through WhatsApp. Even small things, like us forgetting to close our window before we left, they sorted for us, it was really amazing service. The hotel itself is in a lovely area of Madeira, with the nature on your doorstep. We are so sad we only visited the botanical gardens on our last day, as they really are beautiful. The dinner at Oxalis, was amazing. The love and effort the chefs put into the meals there is felt, and we really enjoyed every meal there. All of the staff are amazing, and when we asked for help they did their best to assist us. When travelling cleanliness is a very important factor for me, and I have very high standards for hotels that I travel to. Casa Velha do Palheiro was very clean, the room was turned over very well, with the floor being dustless, no staining on the bedding, and minimal residue on the surfaces around the room. The grounds were maintained every single day we were there and we saw how much love and care was put into the surrounding area. The communal areas were tidy and clean, and we felt very comfortable there. This was an incredible introduction to Madeira, and we are so glad we picked it!

Exceptional customer service from all the staff - who were always very friendly and nothing was too much trouble for them. We would particularly like to thank Sergio, Louis and Tatiana - who all went out of there way to make our stay an incredible experience. The hotel and gardens are beautiful. The breakfasts were amazing , a wonderful array of fruit, fresh pastries, cheeses, hams and hot choices - plus eggs anyway you like. The evening dining experience was superb - clearly they have a very talented chef, again the service was excellent.

Wonderful locally sourced food at breakfast and dinner - light, creative and great quality. Excellent wines through links with the Blandys wine estate. Helpful and knowledgable staff with deep knowledge of local attractions, who could help book a taxi for us when we were stranded and even gave accurate estimates of how long it would take us to walk to the pickup point. Large and well equipped rooms with air conditioning and Molton Brown toiletries. Excellent location near Funchal, located on a large and beautiful estate that is wonderful for walks. Tea house (linked to the related botanic gardens) on site, along with a wonderful restaurant and second restaurant at the golf course clubhouse.

Friendly personnel,free upgrade of the room, interesting localisation, nice gardens and views.Good hotel restaurant.

Words simply cannot convey how wonderful our experience was. The resort is stunning, the service is superior, the food is extraordinary, and there are so many thoughtful and meaningful touches that make this truly an experience instead of just a vacation. We received champagne, scrumptious desserts. The hotel staff quickly memorized our names and always greeted us warmly. Thanks to Luis(team), Sergio, Vanessa and Diana. The food is the absolute best we've ever eaten. We didn't want to leave and are already thinking about a return trip in the coming months!